1. Introduction
This Shipping and Payment Policy (“Policy”) governs all orders placed through the AJM Suppliers website. AJM Suppliers (Registration Number: 2022/686238) (“we”, “us”, “our”) operates as an online golf wholesaler within the Republic of South Africa.
By placing an order on our website, you confirm that you have read, understood, and agree to be bound by this Policy, together with our Terms and Conditions and Privacy Policy.
SHIPPING POLICY
2. Delivery Areas and Methods
2.1 AJM Suppliers delivers within the Republic of South Africa only, unless otherwise agreed in writing.
2.2 Deliveries are fulfilled via reputable third-party courier and logistics providers. AJM Suppliers does not guarantee the services, performance, or timelines of such third parties.
3. Shipping Fees
3.1 Shipping fees are calculated automatically at checkout based on delivery location, order value, size, and weight.
3.2 Any free-shipping promotions will be clearly stated on the website and may be subject to minimum order values or specific product exclusions.
4. Order Processing and Dispatch
4.1 Orders are processed only once full payment has been received and cleared.
4.2 Orders placed on weekends or public holidays will be processed on the next business day.
4.3 AJM Suppliers reserves the right to delay or withhold dispatch where additional verification, stock confirmation, or fraud checks are required.
5. Delivery Timeframes
5.1 Estimated delivery timeframes are provided as a guideline only and do not constitute a guarantee.
5.2 Standard delivery estimates:
- Major metropolitan areas: 2–5 business days
- Outlying or regional areas: 3–7 business days
5.3 AJM Suppliers shall not be held liable for delays caused by couriers, weather conditions, strikes, public holidays, force majeure events, or circumstances beyond our reasonable control.
6. Risk, Ownership, and Inspection
6.1 Risk of loss or damage passes to the customer upon delivery of the goods.
6.2 Ownership of goods remains with AJM Suppliers until payment has been received in full and cleared.
6.3 Customers are required to inspect goods upon delivery. Any damage, shortages, or incorrect items must be reported in writing within 48 hours of delivery.
6.4 Failure to notify AJM Suppliers within this period may result in claims being declined.
7. Incorrect, Damaged, or Lost Deliveries
7.1 Claims for damaged or incorrect items must include supporting photographs and order details.
7.2 AJM Suppliers will, at its discretion and subject to the Consumer Protection Act, arrange repair, replacement, or refund where applicable.
7.3 AJM Suppliers is not responsible for goods lost or damaged after delivery confirmation by the courier.
PAYMENT POLICY
8. Accepted Payment Methods
8.1 AJM Suppliers accepts secure online payment methods including, but not limited to:
- Credit and debit cards
- Electronic Funds Transfer (EFT)
- Other payment options made available at checkout
8.2 All payments are processed via secure third-party payment gateways. AJM Suppliers does not store card, CVV, or banking details.
9. Payment Confirmation and Clearance
9.1 Orders will only be released for dispatch once payment has been successfully authorised and cleared.
9.2 EFT payments may delay order processing until funds reflect in AJM Suppliers’ bank account.
10. Pricing, VAT, and Errors
10.1 All prices are displayed in South African Rand (ZAR) and include VAT unless stated otherwise.
10.2 AJM Suppliers reserves the right to correct pricing errors, typographical mistakes, or system inaccuracies.
10.3 Where an incorrect price has been displayed, AJM Suppliers may cancel the order and refund any amounts paid.
11. Failed, Reversed, or Declined Payments
11.1 If a payment is declined, reversed, or fails for any reason, the order will not be processed or dispatched.
11.2 Customers are responsible for ensuring accurate payment details and sufficient funds.
12. Fraud Prevention and Risk Management
12.1 AJM Suppliers reserves the right to:
- Request additional identification or verification
- Cancel or suspend orders suspected of fraud or unauthorised activity
- Refuse service where fraudulent behaviour is suspected
12.2 AJM Suppliers shall not be liable for any losses arising from fraudulent use of payment methods.
13. Limitation of Liability
13.1 To the extent permitted by law, AJM Suppliers shall not be liable for indirect, incidental, or consequential damages arising from shipping delays or payment processing issues.
13.2 AJM Suppliers’ total liability shall be limited to the value of the goods purchased.
14. Amendments
AJM Suppliers reserves the right to amend or update this Policy at any time. The latest version will be published on the website and will apply to all subsequent orders.
15. Contact Information
For all shipping, payment, or order-related enquiries, please contact:
AJM Suppliers
Registration Number: 2022/686238
Email: support@ajmsuppliers.co.za
Last updated: 10/01/2026